FAQ

1. Subscription Overview:

Our coffee subscription service allows customers to receive freshly roasted coffee beans or ground coffee delivered to their doorstep at regular intervals. Customers agree to the terms outlined in this policy by subscribing to our service.

2. Subscription Plans:

We offer various subscription plans with different frequencies (e.g., weekly, bi-weekly, monthly) and quantities to suit our customers’ preferences. Customers can choose their desired plan during the subscription process.

3. Billing and Payments:

a. Subscription fees will be automatically charged to the customer’s designated payment method at the beginning of each billing cycle.

b. Customers are responsible for ensuring that their payment information is accurate and up-to-date. Failure to update payment information may result in a delay or interruption of the subscription service.

4. Modification and Cancellation:

a. Customers can modify or cancel their subscription anytime by logging into their account on our website. Changes must be made 48 hours before the next renewal date to take effect.

b. Refunds will not be provided for partial subscription periods. Cancellation requests submitted after the billing date will be processed for the following billing cycle.

5. Shipping and Delivery:

a. Every coffee is priority roasted to order on Mondays and Tuesdays of your subscription week. We strive to ensure that all subscription orders are shipped promptly and delivered within 2 business days. However, we are not responsible for delays caused by unforeseen circumstances, such as weather, shipping carrier issues, or other factors beyond our control.

b. Customers are responsible for providing accurate and complete shipping information. Any additional charges incurred due to incorrect information will be the customer’s responsibility.

6. Quality Assurance:

a. We guarantee the quality and freshness of our coffee products. If customers receive a damaged or defective product, they should contact our customer support team within 7 days of receiving the shipment for a resolution.

b. We reserve the right to replace or refund the cost of the damaged or defective items at our discretion.

7. Communication:

a. Customers will receive notifications regarding upcoming shipments, billing, and other important information related to their subscription via email. It is the customer’s responsibility to ensure that they receive and read these communications.

8. Privacy Policy:

a. Customer information will be handled in accordance with our privacy policy, which can be found on our website.

Choosing the right type of coffee based on your taste can be a delightful and personal experience. Here are some steps to help you discover the coffee that suits your palate:

1. Identify flavor preferences (e.g., fruity, nutty, bold).
2. Match the brewing method to your taste (e.g., espresso, pour-over).
3. Choose a roast level (light, medium, dark) that aligns with your flavor preference.
4. Experiment with single-origin coffees to explore regional flavors.
5. Try different coffee varietals (e.g., Arabica, Robusta) to discover unique profiles.
6. Keep a tasting journal to track your preferences.
7. Seek recommendations from friends or baristas.
8. Consider coffee subscription services for tailored options.

Explore and enjoy the journey of finding your perfect coffee.

The coffee roasting process is a crucial step in coffee production that significantly influences the flavor and aroma of the final brew. Here’s an overview of how coffee roasting works and how it impacts taste:

1. Green Coffee Beans: Coffee starts as green, unroasted beans. These beans are seeds from coffee cherries, and they have a grassy, raw taste.
2. Heating: Roasting begins by heating the green coffee beans. This process involves exposing the beans to high temperatures, usually in a specialized roasting machine. As the beans heat up, they undergo several chemical reactions that transform their chemical composition.
3. Drying Phase: During the initial stage of roasting, the beans release moisture. This phase is called drying and is characterized by the beans turning from green to yellow.
4. First Crack: As the temperature continues to rise, the beans undergo a process called the “first crack.” This is a popping sound caused by the expansion of the beans due to the release of gases, mainly carbon dioxide. At this point, the beans become light to medium roast. The flavors are brighter, and acidity is more pronounced.
5. Development Stage: Roasting is a balance between time and temperature. After the first crack, the beans continue to roast and develop their flavors. The longer the beans are roasted, the darker they become. This stage allows for the development of various flavor compounds.
6. Second Crack (optional): For darker roasts like French or Italian, there’s often a “second crack.” This is a more intense cracking sound and marks the point where the beans are considered dark roast. Darker roasts have a richer, smokier flavor and reduced acidity.

How Roasting Affects Taste:

• Roast Level: The roast level significantly impacts the taste. Lighter roasts retain more of the original bean’s characteristics, with brighter acidity and nuanced flavors. Medium roasts strike a balance between acidity and body, offering a broader range of flavor notes. Darker roasts have a smokier, more caramelized taste with less acidity.
• Flavor Development: During roasting, various chemical reactions occur, creating a complex set of flavor compounds. These compounds include sugars caramelizing, acids breaking down, and Maillard reactions (browning). The degree to which these reactions occur depends on the roast level, contributing to the flavor profile.
• Origin Characteristics: The coffee’s origin, including the specific region and varietal, also influences the flavor. Roasting should complement these inherent qualities rather than overpowering them. Lighter roasts often showcase origin characteristics more distinctly.
• Aroma: Roasting affects the aroma of coffee. Lighter roasts tend to have more floral and fruity aromas, while darker roasts lean toward nutty, chocolatey, or smoky aromas.

Ultimately, finding the right roast level for your taste is a matter of personal preference. Experimenting with different roast levels and coffee varieties can help you discover the flavors and aromas that best suit your palate.

Properly storing coffee is essential to preserving its quality and freshness. Coffee is sensitive to air, moisture, light, and temperature fluctuations, so here are some tips to keep your coffee beans or grounds at their best:

1. Use an Airtight Container:
   • Transfer coffee to an airtight container, preferably one with a one-way valve to release gas without letting air in. This valve helps prevent oxidation.
2. Keep It Cool:
   • Store coffee at a cool and consistent temperature. Room temperature or slightly below (between 60-75°F or 15-24°C) is ideal. Avoid temperature fluctuations, such as storing it near the stove or in direct sunlight.
3. Avoid Moisture:
   • Coffee absorbs moisture and odors easily. Keep it away from humid environments like the kitchen sink or dishwasher. Don’t refrigerate or freeze coffee beans unless it’s for long-term storage (more than a month).
4. Minimize Light Exposure:
   • Store coffee in a dark place, away from direct sunlight. Light can cause the coffee to degrade and become stale.
5. Keep It Sealed:
   • Re-seal the bag or container immediately after use to prevent exposure to air.

Remember that coffee beans naturally release carbon dioxide gas after roasting, commonly known as degassing. Letting beans rest for a day or two in an open container before sealing them in an airtight container can help avoid excess gas buildup, which can affect flavor and lead to a bloated bag or container.

By following these storage guidelines, you can enjoy fresher, more flavorful coffee for an extended period, ensuring that your coffee beans or grounds remain at their best.

The grind size you should use for your coffee depends on the brewing method you’re using. Here are some general guidelines:

1. Coarse Grind: Suitable for methods with long steeping times, like French Press and Cold Brew. Coarse grounds resemble breadcrumbs or sea salt.
2. Medium-Coarse Grind: Works well for methods with a medium brew time, such as Chemex or Clever Dripper. The grounds are similar to coarse sand.
3. Medium Grind: Ideal for drip coffee makers and pour-over methods like Hario V60. Medium grounds are comparable to regular table salt.
4. Medium-Fine Grind: Suitable for Aeropress and Siphon brewing. This grind is slightly finer than table salt.
5. Fine Grind: Best for espresso machines and Moka pots. The texture should be similar to fine sand or powdered sugar.
6. Extra Fine Grind: Reserved for Turkish coffee, which requires extremely fine grounds, almost like flour.

Remember that the grind size influences the extraction process, affecting the flavor, strength, and texture of your coffee. Using the right grind size for your brewing method is crucial to achieving the desired results. Adjusting the grind size allows you to fine-tune your coffee’s taste to your preference.

Please note that these are general guidelines, and you can adjust parameters like coffee-to-water ratio and grind size to fine-tune your coffee to your taste preferences. Always use freshly roasted beans for the best results, and consider experimenting to find the perfect balance for your palate.

If you need to return any merchandise or brewing gear you purchased, please note that you can do so within 15 days of the purchase, provided that the items are in unused condition and in their original packaging, which should be unopened. Please note that you will be responsible for paying the shipping costs for the return, and we will process the refund once we receive the gear and confirm that it is unused. If you would like to initiate a return, please email info@centurioncoffee.ca.